A New Beginning - Obstetrics and Gynecology

I have been going to this office for years and had always seen Dr Witters. I have been very happy with her care and with the experience in general. This last experience was not quite as good. I made the appointment for 8:00 am a few weeks before and was under the impression that I would see Dr Witters as I always had. The week of my appointment, I received an email reminder for my 8:00 appointment. A day later I received an email saying that my appointment was at 7:45 am instead. Then I got a robocall 2 days before saying that it was at 7:45. Finally I called the office to ask what time my appointment was, knowing that if I showed up late they might turn me away. When I got there at 7:45 for my appointment, I asked the front desk staff person why I had gotten 2 emails with a 15 minute earlier time on the second one and she responded its probably because you are supposed to get an ultrasound without knowing my medical history. Im not pregnant! Ive never been pregnant! Ive never had an ultrasound. I dont have any conditions that would have required me to get an ultrasound. This was complete conjecture.I wasnt told that I wasnt seeing Dr Witters at that appointment until the medical assistant was done with me in the exam room and she asked if I had any questions for [name of a PA]. Does this office just routinely change who the provider is that the patient will see without telling them? The PA was fine - I have no complaints about her. I was just surprised that I wasnt seeing the person who I thought I was seeing.When I was checking out, I again told the same staff person that my appointment time was changed to earlier without anyone calling and asking me and I thought they should look into their scheduling system to see if there was any sort of error because I didnt want other people to be late for their appointments and potentially get turned away. She didnt know why.Since I couldnt get anywhere with the staff person about why my time and provider changed, I found the website for the practice and sent an email with my concerns. I wasnt angry with them for the changes, I just wanted to make sure there wasnt an error that was going to cause others to be late. To their credit, I did receive a voicemail from someone apologizing for the mishaps and said that it was due to a staff persons error in changing my appointment time and that person had been spoken to. Was it the same staff person I saw who changed things without communicating? I guess I wont ever know.

My wife was referred here by our primary care physician and her experience was uncomfortable, at best. While she said the office staff were polite and helpful, Dr. Michael Maser made her incredibly uncomfortable. Dr. Maser made several inappropriate “jokes” throughout the visit, none of which were funny.When discussing my wife’s occupation, Dr. Maser asked, “Who did you have to sleep with to get that job?”If you are seeking gynecology services that are comfortable, safe, and compassionate, we do NOT recommend Dr. Maser.

I have been a patient here for almost 10 years. We had an insurance billing issue recently that did cause significant stress as my insurance denied payment and I was served a bill for my annual exam. After a lot of back and forth with CIMA, the OBGYN was able to take accountability and fix this billing issue. Alyssa and Dina in billing helped me and I really appreciate their responsiveness and kindness with this stressful situation. I will gladly say that I will continue being a patient at this OBGYN! Thank you again ladies 😊

Coming from holt, and all the construction I arrived 7 minutes late for my appointment, tried to check in but I was asked to reschedule because doctor would not be-able to give me the attention I needed plus there would be an appointment right me. My issue is this doctor was not accommodating at all, usually there’s a 10min grace period, not to mention. Also, just want to note that if I were on time for my appointment I would have to wait 10mins just for them to call my name then leave me in the room for another 10mins waiting for the Dr..a total of 20mins… Like who does he think he is?? He can be late but patience can’t? My money is green just like his.. And my time is valuable just like his.. Note I will have nothing to do with a physician like this. Be aware arrogance… Thanks but no thanks

I’m coming back a year later to say that Dr Henning is a wonderful doctor. I appreciate her and her team so much.Dr Henning is so kind, informative, and listens so well to all your concerns. Her bedside manner is very professional and personable.She’s the gold standard in women’s health.Also, the front desk staff to the MA’s carry that same standard. It’s overall a wonderful practiceI’m glad I found a new beginning obgyn.

All the staff at New Beginnings have been wonderful to work with. They did my prenatal care and I can tell you that I really felt that the doctors listened well to what my concerns and wishes were. They provided good advice and also gave me all options so I could make decisions I felt were best for my baby and I. I felt at all times in control of the decisions that needed to be made and never felt any pressure to make a different choice I wasnt comfortable with. This is the most confident Ive been in any pregnancy. I feel that it has a lot to do with the way the doctors treated me and that I was able to really trust them. Thank you New Beginnings!

I’m 34 weeks pregnant with my second and likely will find a new provider or new practice after this baby.My first go around, I went from a no-risk birth to going into labor at 29 weeks. I called the on-call doctor here at 12:30pm on a Friday, which they close their office at 12. With multiple attempts to get through and no response or call back, I ended up reluctantly heading to McClaren emergency myself, first birth and not a clue what to do, to actually be admitted overnight due to dilating 2 cm.I was prescribed medication to hold off contractions, and I requested an appointment with an OB doctor the following Monday. It was apparent the trauma of almost having a micro premie didn’t resonate with anyone; because nobody reviewed my record nor even knew that I went in to potentially give birth early. I ended up having my first at 31w2 at Sparrow, due to McClaren not having a NICU.This is my second birth and twice now in my prenatal care over the course of these 25+ weeks, I have left the facility from the patient room twice, after waiting over an hour to be seen post ultrasounds. When I left this time, I saw my doctor catching up on her casenotes in a separate room, a complete lack of care for my time and others. Can’t you get your casenotes done after you see your patients?Prior to this, my ultrasound tech forgot to turn ON the TV, and I was sitting there 5 minutes confused while she spoke with me about the baby. Because I was high risk this time around, I thought, “ok, maybe they are laxed about this ultrasound cuz I’ve gotten so many?” She said, “aw, you see the baby’s face?” I said the TV isn’t on. She didn’t even realize for 5 minutes as my pants were down and she was giving me the ultrasound.The lack of personal care this practice has makes any mom feel like a nuisance and another number.

Dr. Maser delivered my son and was an amazing doctor throughout my pregnancy. The staff was always friendly and very helpful. They are very personable and caring. Such a good comfortable environment. Makes you feel like family. If you’re looking for a new OB… don’t hesitate to course new beginnings

Update: Ive been being treated here for about 3 years now for Endo pain by Dr. Maser and his staff (I travel from out of town to see him) and I am AMAZED by the amount of care, professionalism, and time that they devote to their patients. Thank you again for always taking such great care of me.Dr. Maser and his entire staff are beyond amazing. They take the time to educate the patient, make them feel comfortable, and they dont stop searching for treatments until the patient has hope again. I highly recommend this team to anyone looking for an overly competent doctor and to anyone who is sick of traditional doorknob doctors. Thank you Dr. Maser and team!

A New Beginning is hands down one of the best clinics I have ever been to. From the front office, to the MAs, nurses, sonographers, and especially the physicians, the quality of care is unparalleled. When searching for an OBGYN after finding out I was pregnant, ANB came highly recommended by nurses in Labor and Delivery at McLaren. This recommendation did not disappoint. At no point did I feel like just a ‘number’ to the staff, and the continuity of care among the physicians was seamless. Each physician took time to get to know me, answer questions and made the entire experience more pleasant for myself and my husband. The physicians are thorough, and diligent, but not invasive, allowing my pregnancy to progress naturally and only intervening when needed. I felt safe and taken care of, and would’ve trusted any one of the physicians to deliver while at the hospital. I am so thankful for this clinic and these physicians who made what could be a very nerve wrecking period of time, easy. Special recognition to Dr. Witters who delivered my little man; she listened to what I wanted and needed while in labor while being positive and supportive the whole time. I can’t say enough good things about ANB and the culture they have created at their clinic of highly quality, patient centered care.

I didnt know that when my primary doctor referred me to this office that they only deliver through McLaren, at the fisrt appointment I was informed of this and I told them I preferred to deliver at sparrow because me and my siblings were born there and that is the hospital my family uses for everything over the past 30+ years. Immediately following my expression the entire staffs attitude towards me changed. They have been rude, I felt unwelcomed, they did not acknowledge questions I asked and for 6 weeks now I have been fighting with them about getting my health records transferred to Alliance. I used to have my primary Doctor through this office and I switched primaries after 30 years of seeing her because her and the office were giving me similar treatment to the care I have experienced in the last 7 weeks of being back in this office. I am hurt, I am frustrated and I have had nothing but a horrible experience for not only my first child but my first obgyn. After all this time of fighting with them for my health records and the unprofessionalism i have experienced here I had to threaten a lawsuit and hippa complaint to get the care I deserve and this is not the first time I have had to make thes threats to this office. Never will I recommend anyone to your horribly rude and unethical staff and I hope something is done about this before they seriously cause someone harm. I apologize for the fact that you wont be getting my referral kick back, but none of you deserve it, my money or my time.

This office is hands down the best obgyn that Ive been to. I used to be seen at a Sparrow clinic which the staff were unfriendly and they would rush you out of the office but this place has the nicest staff members, and Drs. I also see my PCP who is also in the same office which is super convenient having two in one place! Haslett is a great town and having this office right down the street is fabulous. Also, the waiting room and entire office is very clean which is a plus!

I just moved to MI in January of 2020, and found out I was pregnant in August, so I was looking for a good OBGYN to go to for prenatal care. I saw Dr. Maser, and I wasn’t very impressed right off the bat. I ended up miscarrying, and was treated like I didn’t matter to any of the staff including his assistant. I didn’t want to give up so I fell pregnant again around October, but unfortunately miscarried again. You would think that they would want to do some testing to see why I kept miscarrying especially since it happened so close together. But he said it wasn’t necessary. When my husband and I tried to ask questions he replied as long as it doesn’t take too long and that he had other patients waiting. All they did was keep checking my HCG levels which had to be done out of the office. They didn’t care that I had a tight work schedule, and refused to make an appointment for me to get it done there. They claimed they don’t do blood work in office, but they’ve done it for me before when I was still pregnant. It seems when I miscarried I wasn’t their problem anymore, or at least that’s how I was treated. I believe for my second pregnancy after my miscarriage I should have been considered a high risk pregnancy, and should have had early prenatal care. I don’t think they are very knowledgeable when it comes to miscarriages or compilations. I wouldn’t recommend this OBGYN for prenatal care. Needless to say I won’t be coming to them for prenatal care in the future!

I cannot stress enough how happy I am than I switched from a popular large practice to New Beginnings. The staff is so caring and amazing. They go out of their way to relate to you and make sure that you know that they are on your side. I see Dr. Mirate and I am extremely happy with all of my visits with her. I have yet to see the other Drs in the practice but I would have no qualms about being cared for by any of them.

Becoming a patient at New Beginnings was one of the worst expiriences of my life. My first pregnancy I expirienced a miscarriage and was treated so horribly by Dr Maser and his staff, he honestly has no beside manners. When experiencing complications from a miscarriage including extremely heavy bleeding weeks later that I was very concerned about I called and spoke to a receptionist who said Well we close in an hour, if youre THAT concerned go to the emergency room. I would never reccomend this practice to anyone, I have a friend who had a terrible expirience as well. I wound up seeing the Midwives at U of M for my next pregnancy and following pregnancy, they treated me with respect and were so kind every step of the way.

I adore the staff here. Theyve taken care of me for the past 6 years and have always made me feel comfortable and safe. Be it discussing birth control, guidance through pregnancy and then helping us conceive when we struggled the second time around. I look forward to continuing my journey with any and all of the staff at A New Beginning.

I met 3 of the 4 doctors and they were all really great. The only issue I had with A New Beginning was their scheduling errors. They had to reschedule/cancel 3 of my 5 appointments due to different reasons. I could no longer use ANB as my OB because of this. I lost a lot of money taking off work for appointments they would cancel (20 minutes before my arrival).My final straw was the last time they called to cancel my 26 week appointment, the receptionist said Well, cant you just come in in a few weeks for your 28 week appointment? That blew my mind! This is my first pregnancy so I have a lot of questions and concerns and for them to just blow me off really upset me.I am now waiting for ANB to send my OB Records to a different OB in the area.

I was treated so cruel here. I had an appt and they said I was 15 minutes late which I had on my calendar that I was on time. We didn’t have the same appt times written down. I was denied my appt and cried in the office because I have a lump on my breast and I’ve been so scared I can’t sleep. They didn’t care how much this was affecting my life and how sad and scared I was. The rules were the rules. They even asked dr. mirate my OB doc and she said no I won’t see you. I left the offices in tears and they didn’t care. I’m crushed sad and so scared and feel so alone. Thanks for the compassion. So hurt right now

Not diverse at all… Very close minded practice and it shows. If you don’t fit their mold you get bottom of the barrel treatment. Has to be some compliance agency or something to complain to about their ethics of care and biases

Everyone here is very friendly and warm. Facility is clean and orderly. I love everything about this place. Dont mind going in even if unpleasant procedures are needed. Great group of people. 💜

It seems all they want to do is perform a hysterectomy. BRCA screening comes back + hysterectomy and double mastectomy. BRCA - hysterectomy and double mastectomy because your chances of getting BC on our scale is > 25% also these things are urgentNo thank you!

Last summer Dr. Maser completely ignored my concerns and went on to joke about them. It seems like he cant stop making inappropriate comments to his patients, as others seem to have had this same experience since my visit.

Love the doctor there. He made my daughter feel comfortable and he listen to all her problems.

If you are having a baby dont come here!Dr. Maser level of professionalism is non existing! Seriously the worst experience we have ever had

My first time to this office and everyone was very welcoming and helpful. I highly recommend this location for anyone that is looking. Dr. Mirate was very informative and understanding of any concerns that I had.

All of the staff are so warm and welcoming. It’s a very safe and comfortable space. I would highly recommend!

I have been a patient at ANB for over 7 years. I bounce around between this office and Charlotte office

Staff and doctors here are very sweet and made my daughters first time visit great as a new patient!

I used to see another doc here and didnt want to come back, but Dr. Seiler is good so far.

Had a terrible experience here. Drs seem uncaring and do no follow up. Office staff are helpful but these drs arent

Took time off work to go to ultrasound with my wife. They changed it to patient only without any notification. Very poor communication.

Love the doctors, and the staff! Easy to talk to and I really feel like they are listening to me.

Make sure they don’t just find out that your insurance doesn’t take at the hospital before they schedule you anything. I am not happy about this. Very disappointed.

After hearing of the unprofessional remarks made by Dr. Maser, Im afraid I could never recommend this clinic to anyone.

Typical medical office. Your average place of this type.

Very well care.